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FREQUENTLY ASKED QUESTIONS WHEN USING REFRIGERATOR WATER FILTERS

Do these filters have an expiration date?

No. All of the filters we manufacture can sit on your shelf until you need them. We recommend a cool, dark, dry location.

How do I know if my fridge has a built-in filter?

Fridges with built-in water filters are usually side by side models with builte-in ice and water dispensers. If you have a fridge like this then you should look for the filter in one of three places.

1. Inside the refrigerator compartment hanging down from the top of the fridge. Look for cylinder shaped plastic or metal canisters.

2. Inside the refrigerator compartment, some filters slide out or drop down from the ceiling of the fridge.

3. Located in the grille at the bottom front of the refrigerator

Do I need to lubricate the gaskets on my filter and receiver?

No, our filters have USDA food grade silicone lubricant applied from the factory.

Do you carry the colored plastic or metal end cap that covers the filter in my grill?

The cap you are referring to covers the end of the filter located in the base grill of some Whirlpool, Kitchen Aid, and Kenmore refrigerators. The cap is not permanetly connected to the filter so you don¡¯t need to buy a new one. When you remove the old filter, simply pull the cap off and put it on the new filter.

How tightly should I tighten the filter?

All of the filters will hit a stop when they are fully tightened. As long as you install them firmly by hand (not using tools) you will feel the filter hit the stop and know that it is properly installed. Nost of the filters only require a quarter to a half turn to tighten.

How often do I need to change my refrigerator water filter?

You need to change your refrigerator water filter every six months, as:

1. It provides better tasting and smelling water

2. It helps remove fine particles and sediment from the water

3. It prevents unabsorbed water contaminats and newly formed bacteria from being reintroduced into your drinking water

4. Prevents a water pressure decrease from the dispenser

5. Drinking filtered water from your refrigerator can save you over $600 a year over using bottled water.

If I use less water can I change the filter less regularly?

Current industry standards dictate that fridge filters should be changed every six months. As this is their optimum life span-once the filter has been soaked on its initial use, it should be changed 6 months thereafter. This is mainly because over a period of time carbon begins to harbor bacteria which may significantly reduce the filtration performance of the fridge filter, and potentially leech bacterial contaminants into your water.

What Warranty do you provide?

Due to the short life span of a fridge filter (typically 6 months), SWIFT Green filters are under warranty for 90 days from the date of purchase. If the filter you purchased does not fit or is determined to be defective in any way, SWIFT will either refund your money or ship an appropriate replacement.

Will using an after market compatible filter invalidate my fridge warranty?

No, it will NOT invalidate your fridge warranty. Manufacturers cannot restrict the sale of consumables by threatening to withdraw warranties.

My water dispenser is not dispensing water, what is the cause?

1. No water flow is an indication the filter is not properly installed. Try reinstalling. Push the new filter into the receiver and firmly turn to the right. When all else fails have another person look at it. A¡±new set of eyes¡± will often solve the mystery.

2. We recommend soaking the new filter in water for 10 minutes before installing

3. Make sure the water line to refrigerator is turned on. The saddle valve is used to connect the water supply line to the house plumbing and must be fully open for the refrigerator to receive water.

4. Remember the dispenser in the door will not operate unless the door is closed

What causes water to be cloudy after I installed my new fridge filter?

The cloudiness is caused by microscopic air bubbles. Simply run two to three gallons of water through and the air bubbles will clear out.

What causes my new filter to make a noise?

This is cause by trapped pockets of air in your new filter, run two to three gallons of water through to flush out.

I have little black granules in my water after installing the new filter?

This is normal and happens with ALL carbon filters. These are carbon fines (tiny pieces of carbon). Flushing two to three gallons of water through the filter will purge out any loose carbon fines.

Why does my water dispenser drip water?

A few drops are normal, but you can also prevent water from missing the glass and dripping down the cradle area by moving glass slower when removing it from the cradle. Dispenser drips water constantly will be a water valve problem, and should be checked by a service technician.